Processing: 1–3 business days. Then average transit times: USA & Canada → 4–10 business days Europe → 3–10 business days Australia & NZ → 4–10 business days Rest of World → 5–10 business days (customs varies) We partner with fulfillment centers in the US, UK, Australia, Latvia, and the Germany to keep deliveries efficient and reduce travel miles.

We want you to feel confident ordering from GentleRise™. You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and returned with its original packaging and accessories. If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue. We’ll arrange a replacement or refund at no additional cost. For change-of-mind returns, return shipping costs are the customer’s responsibility. Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider. Exchanges Need a replacement or a different item? Contact our support team within 30 days of delivery and we’ll help arrange an exchange where available. How to Start a Return Contact us with: - Your order number - The reason for the return - Photos if the item is damaged or defective Please contact us before sending anything back so we can provide the correct return instructions.